Refund policy
We understand that sometimes a purchase doesn't work out. To ensure you're completely satisfied, we offer a 30-day return policy for all unworn and unwashed items.
Eligibility for Return
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Items must be returned within 30 days of the original purchase date.
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All returned items must be in their original, unworn, and unwashed condition with all tags still attached.
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We can't accept returns for items that have been worn, altered, or damaged.
How to Make a Return
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Package your items: Carefully pack the items you're returning.
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Include your original receipt: To help us process your return quickly, please include a copy of your original packing slip or receipt in the package.
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Ship the package: You are responsible for the return shipping costs. We recommend using a trackable shipping service, as we cannot be responsible for packages lost in transit.
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Send your return to: Turnt Clothing, 27 St John's Rd, HA9 7HU
Refunds and Processing
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Once we receive and inspect your return, we will send you an email to notify you that we have received your item. We will also let you know if your refund has been approved or rejected.
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If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
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Please note that shipping costs are non-refundable.
Exchanges
We don't offer direct exchanges. If you would like a different size or color, please return the original item for a refund and place a new order.
If you have any questions about our return policy, please don't hesitate to contact us at turntplanet@gmail.com